Operations Manager

Posted on: 17-Jan-2023
Vacancies: 1
Salary: ₹0.00 - ₹0.00
Expires on: 30-Apr-2023
Location: Kolkata, West Bengal, India


The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. You will identify the individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company.

The ideal candidate actively seeks to understand the company’s core business values and initiatives and translates those into everyday practices.


  • Responsibility for meeting operational and business goals
  • Driving appropriate data-oriented analysis, adoption of technology solutions, and process improvement projects to achieve operational and business goals.
  • Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.
  • Ensuring high-quality standards for interviewing and hiring employees at all levels of the organization.
  • Executing specific people programs on coaching and development and team engagement.


  • Minimum experience of 3 years at the Operations level in the Trust and Safety Domain
  • There shouldn’t be any additional full-time courses pursued outside the organization.
  • Needs to be skilled, innovative, and adaptive regardless of any situation. 
  • Should have Leadership ability.
  • Conduct quality control tests to ensure organization standards are being met or exceeded as per customer expectations.
  • Problem-solving abilities that adapt to a variety of situations
  • Knowledge of organizational effectiveness and operations management
  • Experience budgeting and forecasting
  • Familiarity with business and financial principles
  • Excellent communication skills
  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Executing specific people programs on coaching and development and team engagement.
  • Has managed critical operational processes, with SLA and metrics responsibility.
  • Strong analytical, mediation, and problem resolution skills.