Jobs

Quality Analyst (QA)

Posted on: 02-Jun-2023

Vacancies: 15

Salary: ₹0.00 - ₹0.00

Expires on: 30-Dec-2023

Location: Kolkata, West Bengal, India

Requirements

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We are looking for a Quality Analyst to join our team, someone who is diligent about quality and continuous improvement. The role will have the responsibilities including, but not limited to:

Ensuring the team's quality KPIs to meet clients expectations.

• Maintain platform to QA all TMs and keep a record of KPIs: CSAT, Quality Scores, Attendance, and liaise with Team Lead for productivity
• Work with TL and moderators on ways to improve performance KPIs
• Investigate errors and conduct sample moderations, ‘call out’ moderators, and conduct weekly 1on1s.
• Calibrate and refresh/train team on required policy 
  

Responsibilities

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• Must be a confident communicator and be able to build rapport with the team
• Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable, Quality/Accuracy, Critical Thinker/Problem-Solver, and Accountable.
• Must have a genuine interest in people and concern for customers.
• Be energetic and have the ability to thrive in a fast-paced dynamic environment.
• Can shift modes easily and interact with all walks of life.
• Keep records of issues/problems for further investigation.
• Follow communication procedures, guidelines, and policies

Qualification

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• Good English communication skills and a sense of responsibility
• Minimum 1 year experience as Quality Analyst/Assurance in any sector
• Good English communication skills.
• Good computer skills (familiar with MS Office & Google applications).
• Experience in customer service.
• Excellent interpersonal skills.
• Attention to details and desire to learn
• High sense of responsibility and enthusiasm.
• Ability to work independently and in a team.
• Flexible, adaptable to new changes.
• Familiar with smartphone/ mobile device/mobile applications
• Experience in device/application troubleshooting is highly preferable.
• Graduate with any stream