Project Supervisor

Posted on: 01-Aug-2022
Vacancies: 3
Salary: ₹0.00 - ₹0.00
Expires on: 31-Dec-2022
Location: Kolkata, West Bengal, India

Requirements


Floating Numbers is looking for a Senior Supervisor to join our team, someone who can do strategic management of day-to-day quantity of production, quality of production, and people of productions. . The role will have responsibilities including, but not limited to:

  • Supervising the Supervisors as a guide to a company's policies, goals, standards, and all other procedures, which include principles of good governance and set out company values.
  • Arranging the team to meet the clients' requirements and escalating abnormal issues when required.
  • Be capable of providing answers to both simple and complicated questions (from the team or clients) in a timely manner.

Responsibilities



  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle clients' complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Monitor and review personal/team’s targets
  • Keep records of issues/problem for further investigation.
  • Follow communication procedures, guidelines, and policies.
  • Work with managers about clients' feedback.
  • Review existing measurement tools, metrics and feedback to gauge the effectiveness of the employees.

Qualification



  • Minimum experience of 1 year in trust and safety.
  • There shouldn’t be any additional full-time courses pursuing outside the organization.
  • Good English communication skills.
  • Good knowledge of Quality/Process Improvement techniques
  • Good computer skills (familiar with MS Office & Google applications).
  • Excellent interpersonal skills.
  • Attention to details and desire to learn
  • High sense of responsibility and enthusiasm.
  • Ability to work independently and in a team.
  • Flexible, adaptable to new changes.
  • Familiar with smartphone/ mobile device/mobile applications
  • Experience in device/application troubleshooting is highly preferable.
  • Graduate (Any Stream)