Project Co-odinator

Posted on: 27-Apr-2022
Vacancies: 6
Salary: ₹0.00 - ₹0.00
Expires on: 28-Jun-2022
Location: Kolkata, West Bengal, India

Requirements


We are looking for a Project Coordinator to join our team, someone who has a passion for the process and making sure things are done. The role will have responsibilities including, but not limited to:

Supervising a team of at least 15-20 members, assuring team's KPIs to meet clients' expectations, and communicating (with team and clients).

  • Escalating abnormal issues when required in real-time through the proper prescribed channel 
  • Be capable of providing answers to all concerns (from the team or clients) in a timely manner

Responsibilities



  • Creating fairly distributed Rosters with team discussion  along with making sure RestDays and other components such as wellbeing, Casual Leave, etc are provided 
  • Addressing team concerns in a timely manner with proper professional communication 
  • Willingness to work Rotational on predefined rosters 
  • Adapt changes as business requirements and allocate work and schedules accordingly
  • Reporting line managers through the correct escalation process 
  • Recording, Formulating, Presenting Key performance indicators to ensure all data are tracked and is handy 
  • Work with other Supervisors and Managers on feedback and team improvement.

Qualification



  • Good communication skills in English and Hindi 
  • Good Computer Skills ( Must know formulation on Google sheets, Presentation skill in google slide, writing skills of the report in google documents)
  • 1-2 years experience in the Customer Service sector (optional)
  • Desire to learn and adapt to different challenges 
  • Handy knowledge on troubleshooting of small IT issues of smart phone and Laptops OS ( clear cache, formatting, etc )
  • Educational Qualification - Graduates only